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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
Trusted by 10,000+ teams globally

Not ready to install Hiver’s Gmail extension?

That’s okay. Would you be open to try Hiver’s standalone web-based customer service platform, which does not require downloading the Gmail extension?

Yes, take me there!Customers all across the globe.

Thank you for your interest!

The web app is currently under development—we’ll notify you as soon as it’s live. In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.

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Close approval
requests faster

Initiate, track, and obtain faster approvals for customer, vendor, and employee requests right next to their email conversations.

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1800+ companies worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM
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How does it work?

1

Configure approval workflows with one or more approval steps in the Hiver admin panel.

2

Add approvers for each step. Approval from at least one approver on a given step will trigger the next.

3

Initiate an approval request on a conversation by selecting the desired approval workflow.

4

Approvers get automatically notified at each step and can choose to approve or reject the request.

Faster and hassle-free
approvals. For all teams.

Customer Service

Get faster approvals from different departments regarding customer requests for discounts, plan extensions, etc.

Customer Support

Finance Operations

Ensure complete transparency with well-defined approval workflows for reimbursement requests, departmental budgets, and other use cases.

Finance Operations

People Operations

Build effective approval processes to accelerate tasks such as internal approvals for job offers, policy changes, etc.

People Ops

ITSM

Create better visibility and accountability for new software purchases and other IT approval requests.

ITSM
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Hiver makes collaboration super easy
for businesses on Google Workspace.

Notes and @mentions

Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.

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Email Management

Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.

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Find out more

Maximise customer delight with the wide range of features offered by Hiver

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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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